Return Policy

Last updated July 20, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and item and Sworn Statement: a signed statement from the customer affirming that they have not misused, scanned, or reproduced the picture in anyway, then mail the address provided alongside your RMA.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

– Sale items are FINAL SALE and cannot be returned.

– Misuse: At Cultura Pic, our collection of authentic, historical photographs is our pride. Their preservation and respect is paramount to us. Therefore, any behaviours that raise suspicion or provide evidence of misuse, including but not limited to unauthorised reproduction, scanning, or digital capture of the images, will result in us exercising our right to refuse a return or refund. Should we identify substantial indicators or suspect that a purchaser may have acted in breach of our terms and conditions, the return will be declined. The purchaser could potentially be held accountable for infringement or violation of contract. By buying from Cultura Pic, you agree to respect the historical and financial worth of the photographs and adhere to these terms.

QUESTIONS

If you have any questions concerning our return policy, please contact us at
[email protected]